Jackpot Lottery Privacy Policy —
Your Data, Your Control

This Privacy Policy takes effect the moment you create an account with Jackpot Lottery. We understand that sharing personal information online is a significant decision — which is why Jackpot Lottery takes it seriously. On this page, we clearly explain: what information we collect, why we collect it, how long we keep it, and how you can request its deletion.

This Privacy Policy applies to the Jackpot Lottery website, mobile app, and all associated services. It has been drawn up in compliance with international data protection regulations (including GDPR) and the guidelines of our licensing authority.

If you have any questions about this policy, email us at support@jackpotlottery.app or reach out via live chat — our team will respond in Bengali.

Jackpot Lottery collects three types of information — what you provide directly, what is gathered automatically through your activity, and what comes from third parties for payment verification.

Information you provide directly:

• Name, mobile number, and email address (provided at registration).
• National ID number and date of birth (required for KYC verification).
• Residential address (where applicable).
• Payment account number — such as your bKash or Nagad number (used for payment processing).
• Any messages you send via support chat or email.

Automatically collected information:

• Your device type, operating system, and browser version.
• IP address and approximate location.
• Which pages you visited on the site, how long you spent on them, and which games you played.
• Login timestamps, device fingerprint (for security purposes).
• Cookies and session data.

Jackpot Lottery uses your data solely to operate its services and improve your experience. Each purpose is clearly outlined below.

• Your separate consent will be obtained before sending any marketing emails — and an opt-out option will always be available.
• Your gaming history may be used to show you personalized promotions, but you can opt out of this at any time.
• Your betting patterns are monitored for responsible gaming purposes — this is purely for your protection.

Jackpot Lottery never sells your data or transfers it for commercial purposes. However, limited information may be shared in specific circumstances necessary to operate the service.

• Payment Gateways (bKash, Nagad, Rocket): Only the minimum information necessary is shared to verify transactions. These providers operate under their own privacy policies.
• Game Software Providers: Providers such as Pragmatic Play and Evolution Gaming receive game logs, but do not have access to your personal identification details.
• Regulatory Authority: When required by law, information may be disclosed to licensing authorities or government bodies under a court order or legal obligation.
• Anti-Fraud System: Anonymized risk signals may be shared with specialized security partners for fraud prevention purposes.

All Jackpot Lottery data is stored in internationally certified, secure data centers. Our servers are monitored 24/7 and maintained to the highest industry security standards.

• All data is stored using AES-256 encryption — meaning even in the event of unauthorized server access, your data cannot be read directly.
• Payment data is handled in accordance with PCI-DSS certification — sensitive data such as card details is tokenized.
• Regular security audits and penetration testing are conducted.
• Data backups are stored across multiple geographic locations to ensure safety even in the event of a disaster.

Data Retention Period:

• Active account data: retained for as long as your account remains active.
• After account closure: financial transaction records are retained for up to 5 years to meet legal obligations.
• Support chat history: 2 years.
• Gaming logs: 3 years (for responsible gaming monitoring).
• After marketing consent is withdrawn: removed from all marketing lists within 30 days.

When you use the Jackpot Lottery website, cookies are stored in your browser. Cookies are small text files that help improve your experience on future visits. We use three types of cookies.

You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies will prevent login and certain key features from working. Analytics cookies are fully anonymized and cannot be used to identify you personally.

Jackpot Lottery gives you full control over your data. To exercise any of the rights below, contact our support team — you'll receive a response within 30 days.

Jackpot Lottery strictly enforces an 18+ policy. We do not knowingly collect data from minors. Age is verified at registration and re-confirmed through the KYC process using date of birth.

If a minor's data enters our system and is identified, the account is immediately closed and all associated information is permanently deleted. If a parent or guardian suspects their child is using Jackpot Lottery, please contact us at support@jackpotlottery.app.

Jackpot Lottery may update this Privacy Policy from time to time — due to new legal requirements, technical changes, or service improvements. For significant changes, all registered members will be notified at least 14 days in advance via email or app notification.

• The "Last Updated" date at the top of this page always reflects the most recent version.
• Continued use of the platform after any policy change will be considered acceptance of the updated policy.
• Previous versions will be archived and available upon request through our support team.

For any questions about the privacy policy, to exercise your data rights, or to file a complaint, contact Jackpot Lottery's data protection team through the channels below.

• Email: support@jackpotlottery.app (Subject: "Privacy Request")
• Live Chat: Click the chat icon in the bottom corner of the site — Bengali support is available 24/7.
• Response Time: All data rights requests are fulfilled in full within 30 days.